As TransLink continues to expand its organizational goals around Equity, Diversity and Inclusion (EDI) and to enact change within the Enterprise, it saw the need for an eLearning course to help bridge gaps in knowledge around these topics. They wanted to create an opportunity for all TransLink Enterprise employees (from operators to corporate) to expand their knowledge of EDI and to apply that knowledge directly at work and in their daily lives.
We therefore wanted to build a course that was not overwhelming to the audience, while ensuring we provided enough relevant core content for them to engage with and act upon. A key focus was on discussing common situations and scenarios relevant to TransLink employees with the EDI taskforce, so that any scenario we included felt authentic, no matter the employee’s role at the Enterprise.
Because we’ve worked on several different projects with TransLink, this enabled us from the start to have a clear understanding of the client needs and the specific audience. For this particular course, we proposed a scenario-based approach that introduces a ‘story’, presents reflection questions, delivers the key concepts related to the scenario and how the learner could approach the situation, and then allows the learner to return to the scenario and make choices based on what they’ve learned. Scenarios feature a range of diverse situations and characters to represent the different concepts and ensure that the course characters reflect the topics discussed.
Knowing the course is mandatory, we also wanted to ensure it was relevant, engaging and true to TransLink Enterprise employees. Therefore, in addition to scenarios, each module has video interviews with TransLink leadership and EDI taskforce members, interactive activities, reflection questions and more to help learners continue their EDI journey.
The course is made up of four 15-minute modules designed for learners to take at their own pace. Modules can be taken in order or separately.
It only makes sense that in a course focused on EDI, the course is inclusive and reflects diversity and inclusion. We focused on including the following elements to ensure inclusivity and accessibility:
Other solutions we implemented include:
“…we are all so incredibly impressed. It’s stunning and we love the modules. Well done to you and your team.”
– Neina Konate, TransLink Senior Learning Advisor, Organizational Development
We are proud to have created a visually interesting, relevant and engaging EDI course for TransLink that focuses on arming learners with the knowledge and skills they can apply on the job and in their day-to-day lives.